You can ask us to delete your Ziji account and the data attached to it. You do not need the app installed, and you do not need to give a reason.
The quickest way, if you can still sign in
Open the Ziji app and go to You → Delete my account. That route confirms it is really you, so it starts straight away rather than waiting on us.
If you have lost access to the app or to your email, use the form below instead.
Request deletion
Tell us the email address you use to sign in. We will match it to your account and delete it.
This form cannot verify who you are, so we may contact you to confirm before deleting anything. That check protects you: without it, anyone who knew your email address could erase your account.
What gets deleted
Deleting your account removes:
- your profile, including the details you gave us about your family
- your conversations with Ziji and anything derived from them
- your sign-in identity, so the account can no longer be used
Some records may be kept for a limited period where the law requires it, for example billing records. Anything kept is separated from your profile and is not used to contact you or to personalise anything.
Deletion is permanent. We cannot restore an account or its conversations afterwards.
Prefer to email us?
Write to ask@ziji.in from the address on your account and we will treat it as a deletion request. See our Privacy Policy for how we handle your data generally.